A. Parish Heating Ltd. Terms & Conditions (Version 1.0)

The following Terms of Use constitute a legal contract between an individual user and A. Parish Heating Ltd. regarding the use of our services.

Introduction:

These are A. Parish Heating Ltd.’s Terms and Conditions, outlining the rules for using our services, what you can expect from us, and your rights and responsibilities.

When These Terms Apply:

Please read these Terms & Conditions before using our services. By utilizing our services, you agree to these terms. The latest version always applies.

What Do We Mean by “Services”:

Anything offered by A. Parish Heating Ltd., across all the trades provided for both Commercial and Domestic clients.

Terminology:

For the purpose of these Terms & Conditions:

“Us/We/Our” refers to A. Parish Heating Ltd.
“You” refers to you: the customer (the person or organization for whom we agree to carry out work and/or supply materials).
“Tradesperson/Tradespeople” refers to the representative(s) appointed by A. Parish Heating Ltd. to carry out the specified work.
We reserve the right to refuse or decline to undertake any work. At our absolute discretion, we may designate the tradesperson/tradespeople who will represent us.

Hourly Rate Work:

The total charge to you will consist of the cost(s) of:

Labour: The amount of time spent by the tradesperson carrying out the work, including reasonable time spent obtaining non-stocked materials.
Domestic Rates:

Call-outs = £102.00 including VAT
Hourly rate = £84.00/per hour including VAT (work will be charged in 30-minute increments for labour time and time spent sourcing additional materials required)
Materials: Supplied by us.

You will only be charged for the time spent on your work. All other time, including lunch breaks, is non-chargeable. Work carried out is subject to VAT at 20%. Company VAT registration number: …………………

Fixed Price Work:

The total charge to you will be given as a firm cost (manifest errors exempt), inclusive of labour and materials. This will be delivered to you ahead in the form of a quotation/estimate. Work carried out is subject to VAT at 20%.

Written quotations/estimates may be subject to alteration under the following circumstances:

If, after submission, you instruct us to carry out additional work not referred to in the quotation/estimate. Additional costs will be discussed before commencing the work.
If, after submission, there is an increase in the price of materials.
If, after submission, it is discovered that further work needs to be carried out, not reasonably anticipated when the quotation/estimate was prepared.
If, after submission, there was a manifest error in the quotation/estimate.
Invoices & Payment:

Upon agreement for us to carry out quoted/estimated or pre-booked work, a deposit payment of 50% + VAT* of the total is payable immediately to secure dates and order/purchase materials. We reserve the right to request full payment in advance at our discretion. The customer can request whether 50% + VAT or full payment + VAT in advance. Payment for any special-order materials will be required upfront without exception. If, for any reason, the work doesn’t proceed, non-returnable materials will belong to the customer, and we will not reimburse costs. In these cases, a charge of £100.00 will be levied for time spent sourcing special-order materials.

We accept payments via:

BACS bank transfer
Credit or debit card
Cash
Late payments will incur a £25 + VAT fee on day 7 after the invoice is due, and a further £10 + VAT rolling weekly charge for every subsequent week of non-payment.

Timekeeping:

We will endeavour to provide a reasonable timeframe estimate for the work to be completed. We will not be liable for any delay or consequences of delay due to causes beyond our reasonable control. We are entitled to a reasonable extension for performing obligations in case of delays.

Cancellation:

If you need to cancel or rearrange your booking, notify us by the end of the working day before the scheduled booking. Cancellations made further in advance should be made by telephone or email, with written confirmation to avoid charges. Work cancelled within these terms will be refunded (less special-order materials costs*). Cancellation closer to work commencement incurs a £150 + VAT charge, in addition to special-order materials costs*.

Satisfaction:

A. Parish Heating Ltd. is committed to providing professional, top-quality service. If unsatisfied with our service(s) after work completion, provide written notice within 3 months. Allow us to inspect and carry out remedial work. Failure to notify within the specified period voids liability for defects.

Guarantee:

We provide a 12-month guarantee on labour for faulty workmanship only, effective from the date of completion. Manufacturer’s warranties should be queried directly. Guarantee is void if work is:

Subject to misuse or negligence.
Repaired, modified, or tampered with by anyone other than A. Parish Heating Ltd.
We do not guarantee:

Blockages in waste or drainage systems.
Work undertaken against our advice or by the customer.
Guarantee is valid for work directly undertaken by us and full payment made. Non-related faults arising from recommended work not undertaken by us are not guaranteed.

For installations of inferior quality or over 10 years old, no warranty is given, and we accept no liability.

Liability:

A. Parish Heating Ltd. is liable for rectifying our guaranteed work only. We are not responsible for damage or claims resulting from overlooked or subsequently requested work. We are not liable for damage or defects resulting from non-guaranteed work or when recommended work is not carried out. We will recover costs or damages from any tradesperson causing liability.

You are solely liable for hazardous situations under Gas Safe Regulations, or any Gas Warning Notice issued by our tradesperson.

Title to Goods:

Goods supplied remain our property until paid for in full. We have the authority to retake, sell, or dispose of goods and seek a court injunction to prevent your disposal. Risk passes to you on delivery, and you must insure goods at replacement value.

General:

These Terms & Conditions may not be modified except by a written instrument signed by both parties. Our Terms & Conditions prevail over any terms used by you. By entering into a contract with us, you agree to waive the application of these Terms & Conditions.

These Terms & Conditions and contracts between us and you are governed by English Law, subject to the exclusive jurisdiction of English Law.

This version supersedes all previous versions.

A. Parish Heating Ltd.